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Frequently asked questions

General

1. What is the difference between 'In class', 'Online' and 'Home study' courses?

   'In class' courses are normally provided within an educational establishment, or other specified location, which you will visit for tutoring.
   'Online' courses are those that use the internet to provide the course, including tutoring, and require access to a computer.
   'Home study' courses are provided using other methods such as text books and DVD/CD, and may also include a tutor who visits your home.
   Please note that courses can use a combination of provision methods and will be marked as such.
   

2. I lost my password, what can I do?

   Go to the login page, click 'Forgot your password?', enter your login email and click 'Reset Password'. You will receive an email (check your spam/junk mail folder if it doesn't arrive) containing a unique link, please click it to change your password.

3. Can I make a suggestion, or give feedback?

   Yes, please. We welcome any suggestions, feedback, and even complaints. We value our users opinions so please feel free to contact us with them.

4. Why don't you list all professions?

   Our focus is on helping the public in their personal lives, by bringing them together with the right qualified professionals. With this in mind we only list those professions that are provided directly to the public, rather than to businesses.

5. How can I report abuse?

   You may report abuse on any topic using our contact us form. If you feel a particular organisation's information is offensive in anyway, please click the 'Report' link located at the bottom right of their profile page.

6. What should I do if I experience technical difficulties?

   If an answer to your problem is not available here, please report your technical issue via our contact us form.

7. Does this site use cookies

   Yes, if you choose to have your login details remembered by your browser, making login quick and easy.

8. What web browsers do you support?

   We support Firefox (3 or later), Safari (3 or later), Internet Explorer (7 or later) and Chrome (5 or later). Other browsers will probably work too, however older versions may not as they are no longer in development and most do not include support for current web technologies.

Sign up

1. How much does the service cost?

   useTraining is a free service to all of our users.

2. How do we sign up?

   Click the 'Sign up' link found at the top of the page or in the footer. The first page will give you more information about the service including the requirements to complete the sign up. Once ready click Start.

3. What are the requirements for joining?

   • A representative of your organisation is making the submission and has authorisation to do so.
   • Courses must be linked to a profession where the profession is a personal service provided to the public, not to business.
   • Currently we are only accepting membership from organisations from the following countries; Australia, Canada, Ireland, New Zealand, South Africa, United Kingdom, United States. We will be expanding our service to include additional countries and languages in the near future
   • Your website must be in English and we must be able to verify all of your information and satisfy our acceptance criteria via your website's content.
   • You may read our Terms of Use here.